FAQ

Prepare for your visit:

When planning your visit to DARK MATTER, there are a few things we ask you to consider. You can find the general house rules here, which we ask all visitors to follow. Below are some helpful tips and answers to frequently asked questions.

TICKETS

 

Unfortunately, the number of tickets that are available each day is currently limited. One valid, personalized ticket is required per person. Younger children must be accompanied by an adult. Please check our ticket shop.

Regular admission is 16,00 EUR per person. 

Personal data must be registered. For further information, see our website.

FOR HOW LONG IS MY TICKET VALID?

We have been busy making sure that you will be able to enjoy your visit in a relaxed atmosphere. Part of this is ensuring we make sure there are not too many people on site at the same time.

To avoid long waiting times, entry to DARK MATTER is by allocated time slot. The time slot on your ticket indicates your individual entry time. The exhibition is arranged as a one-way system. The tour of the premises lasts 45 minutes. Unfortunately, at this time, re-entry is not possible owing to Covid-19 regulations.

WHEN SHOULD I ARRIVE ON SITE?

Owing to safety and hygiene regulations, we kindly ask you to arrive 15 minutes before your booked slot.

WHAT HAPPENS IF I ARRIVE TOO LATE?

Late entry after your booked slot is not possible. In this case, your ticket will be invalidated. We cannot offer a refund or rebooking. This also applies if you do not come at all on the day for which you have purchased a ticket. 

CAN MORE THAN ONE PERSON ENTER WITH MY TICKET?

Each visitor needs to bring their own ticket. In this way, we can ensure that your experience is not disrupted by too many people being on-site at any one time, and that safety regulations may be observed without difficulty.

CAN I TRANSFER MY TICKET TO SOMEONE ELSE?

The ticket can only be transferred in exceptional cases and by contacting tickets@darkmatter.berlin by email at least 48 hours before the visit. Please include the ticket number and the name of the original ticket holder in the subject line; attach proof of payment; explain why the transfer is necessary; and provide us with the name, phone number and email address of the new ticket holder.

CAN I BUY MULTIPLE TICKETS?

You can choose the amount of tickets you would like to buy per slot in the ticket portal. Apart from the current Corona regulations, there are no restrictions on the number of tickets in the booking process. 
Important: If only "1" is displayed in your booking, this is the last available ticket for this time slot. 

CAN I CHANGE THE ENTRY DATE OF MY TICKET?

Tickets are issued by an automatic system and cannot be exchanged for technical reasons.

DO I NEED TO PRINT OUT MY TICKET?

We ask all visitors to save the resources of our environment and to avoid using paper print-outs. You can gain entry by showing the ticket on your mobile.

HOW IS THE IDENTITY OF THE TICKET HOLDER CHECKED ON SITE?

A valid proof of identity (e.g., ID card, driving licence, passport) must be shown on entry.

IS MY TICKET VALID FOR ALL AREAS OF THE EXHIBITION?

Your ticket gives access to all exhibition halls on site.

ALL TICKETS FOR A PARTICULAR DATE ARE SOLD OUT ONLINE. IS THERE ANY OTHER WAY TO BUY ONE?

 

If a time slot is no longer available via the ticket system, we have reached the maximum capacity for the respective period.

CAN I RETURN MY TICKET AND GET A REFUND?

Unfortunately, we cannot refund or return online tickets. However, under certain circumstances, your ticket may be transferred to another person. Please contact our customer service directly at tickets@darkmatter.berlin.

CAN I RESERVE A TICKET AND PICK IT UP AT THE ENTRANCE? IS THERE A GUEST LIST?

Your ticket must be booked in advance and you must bring it with you to the exhibition.

Unfortunately, we are not able to make reservations or keep a guest list Anyone who has forgotten their ticket will not be allowed onto the exhibition site.

WHEN CAN I VISIT DARK MATTER?

The exhibition is open on Wednesdays and Thursdays from 2pm to 10pm; Fridays from noon to 11pm; Saturdays from 11am to 11pm; and Sundays from 11am to 10pm. Last admission is 45 minutes before closing time. 
Tickets are booked for one specific time slot. If you leave the last exhibition hall, you are not allowed back in. 

 

LUGGAGE, CLOTHING & PETS

ARE THERE LOCKERS?

 

There is limited locker availability in the entrance area for smaller bags. Unfortunately, we cannot store larger items of luggage such as suitcases.

HOW WARM IS THE VENUE?

The exhibition rooms are maintained at a low temperature, so outdoor clothing is suitable attire for visitors. When visiting the museum, we suggest you wear comfortable clothes and flat shoes.

DRESSCODE? 

If you come dressed completely in black, and say the code word: BLACK IS BEAUTIFUL, you will receive a small gift at the entrance ;-)

CAN I BRING ANIMALS TO THE EXHIBITION?

Please leave your dogs, cats, guinea pigs, goldfish and other pets at home. Animals are strictly forbidden on site.

CAN I TAKE MY LUGGAGE THROUGH THE EXHIBITION?

For reasons of safety and space, it is not permitted to bring large objects such as suitcases or prams into the exhibition area. Prams can be left in the bicycle racks. Smaller bags can be left in the lockers in the entrance area.

It is important to note that any object that, in the opinion of the attendant, could be considered dangerous to other visitors will not be permitted in the exhibition area.

IS THERE A LOST-PROPERTY OFFICE?

If you have lost or found an item of property, please contact our service staff, preferably directly at the entrance, and our DARK MATTER team will be happy to help you. Please do not leave any bags or objects lying around, as they could constitute a tripping hazard. 

PHOTOS

 

AM I ALLOWED TO TAKE PHOTOS ON SITE?

 

Photography is encouraged in DARK MATTER, but please refrain from using a flash. It's the perfect place for enchanting, out-of-this-world shots. When posting your DARK MATTER experience on social media, feel free to use our hashtag #DarkMatterBerlin ‒ in fact, you’ll be doing us a favour! Please note that the use of the images is for private purposes only. You can find all the details here in our house rules.

ARRIVAL

 

HOW DO I GET TO DARK MATTER?

 

For environmental reasons, we would encourage you to travel either by public transport or by bicycle. By public transport, you get off at the S-Bahn station in Rummelsburg. From there, you can either take the 21 tram towards S-Bahn Schöneweide for two stops, alighting at Gustav-Holzmann-Strasse, or you can get some fresh air by walking along the main street; you will see DARK MATTER on the left-hand side of the street after 10-15 minutes. Bicycle racks are available on the exhibition grounds.

CHILDREN

 

CAN I TAKE CHILDREN TO THE EXHIBITION?

 

Children are welcome when accompanied by a responsible adult. DARK MATTER is a place for all ages and we invite you to explore and participate. 

WHEN DO CHILDREN NEED A TICKET?

 

Children until the age of 6 do not need their own tickets. From the age of 7, a regular ticket is required.

IS HEARING PROTECTION REQUIRED FOR CHILDREN?

It is recommended that children wear ear defenders. You can borrow these at the entrance with a deposit of €10. 

INSTALLATIONS

 

WHERE CAN I FIND MORE INFORMATION ABOUT THE INSTALLATIONS?

Detailed information on the works can be found on our website. For more information on the installations on site, we recommend that you use the eco-friendly digital version of our information leaflet via QR code. If you don't have a smartphone, we also have printed leaflets available for you to read on site and take home.

ACCESSIBILITY

 

IS THERE ACCESS AT GROUND LEVEL?

The entrance, as well as the exhibition areas and sanitary facilities, are barrier-free accessible.

HEALTH WARNING

 

IS THERE A RISK OF AN EPILEPTIC SEIZURE WITH DARK MATTER?

 

Due to the light frequencies, the flickering light sources and the rapidly changing geometric shapes and patterns, epileptic seizures may occur in exceptional cases. To reduce the risk of photosensitive epileptic seizures, please make sure you are awake and alert.

Please leave the room quickly if you notice any of the following symptoms: visual disturbances, eye and muscle twitching, loss of consciousness, loss of orientation, involuntary movements and convulsions.

PRESS

 

IS PRESS ACCREDITATION AVAILABLE?

Please write to us at: presse@darkmatter.berlin
Here you will find the latest press kit with all relevant information and downloadable material, and an overview of published articles. 
 

IS THERE A PRESS ENTRANCE?

DARK MATTER does not have a separate press entrance. Please register in advance via email; you will be allocated a contact partner who will meet you on entry. Owing to Covid-19 regulations, we may not be able to guarantee admission if you fail to register in advance.

 

DATA PROTECTION

WHAT HAPPENS TO MY DATA?

In line with government regulations, we are required to collect personal data from our visitors. This is retained for 30 days and automatically deleted after this time. 

If you would like to stay up to date with developments of DARK MATTER as a constantly changing experience, please sign up for our newsletter or tick the box when you buy your ticket.

 

OTHER

DOES DARK MATTER OFFER FREE INTERNET CONNECTION?

Unfortunately, there is no Wi-Fi available on site.

For further questions, please contact our customer service directly via email at info@darkmatter.berlin or tickets@darkmatter.berlin.